Frequently Asked Questions
Everything you need to know about your PONT-DES-ARTS experience.
Where does PONT-DES-ARTS ship from?
All our curated fashion pieces are shipped directly from our design atelier in Paris, France, ensuring authentic European craftsmanship reaches your doorstep.
What is your return policy for seasonal collections?
We offer a 30-day return window for all unworn items with original tags attached. Please note that limited edition 'Artisan' pieces must be returned in their original protective packaging.
How can I ensure I select the correct size?
Each product page features a detailed 'Size & Fit' guide. Since we follow European sizing standards, we recommend consulting our conversion chart or contacting our personal stylists for custom advice.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible interest-free installments.
Are your materials sustainably sourced?
Sustainability is at the heart of PONT-DES-ARTS. We exclusively use organic cotton, recycled polyester, and ethically sourced leather from certified European tanneries.
How can I track my international order?
Once your order is dispatched, you will receive an email with a tracking number and a link to our global courier portal to monitor your shipment in real-time.